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Ask, Don't Tell: The Leader's Guide to Coaching-Led Management

Modern leaders must shift from being the problem-solver who gives quick answers to the coach who empowers direct reports to think critically and take ownership. Ask, Don't Tell: The Leader's Guide to Coaching-Led Management is an intensive, 8-hour practical masterclass that equips managers with foundational workplace coaching competencies — grounded in adult learning principles, neuroscience, and proven behavioural frameworks such as the GROW Model — to close the gap between theory and real-world execution.

Objective

KEY LEARNING OUTCOMES

• Role Clarity: Differentiate Coaching, Mentoring, and Managing, applying clear intention before developmental conversations.
• Psychological Safety: Apply Johari Window dynamics to uncover blind spots and build transparent working relationships.
• Active Listening: Shift from internal reaction (Level 1) to focused, 360-degree global listening (Level 3).
• The GROW Framework: Structure conversations through Goal, Reality, Options, and Way Forward to drive selfdirected problem-solving.
• Powerful Questioning: Use the ORID framework to ask questions that avoid disguised advice-giving.
• Practical Application: Practice real-time coaching in peer triads and deliver structured, constructive feedback.

Outline

5 modules across a single 8-hour day:

• Role Clarity & Intentionality
• The Coaching Toolbox & Psychological Safety
• The GROW Coaching Framework
• Asking Powerful Questions & Neuroplasticity
• Practical Coaching Triads & Application.

Delivered through 30% concept sharing, 40% role-play and case discussion, and 30% group reflection and peer feedback — in-person or interactive virtual.

Who should attend

Mid-to-senior level managers, directors, and department heads; finance business partners and project leaders; people managers seeking to reduce team dependency and burnout; emerging leaders transitioning into management; and educators or institutional administrators.

Profile of Glenna Goh Yeng Peng

Certified Mental Wellness Coach & Facilitator | ICF-ACC Certified Coach | ACLP 2.0 | 15 Years Leadership Experience | 28+ Years Corporate Experience | Corporate Trainer | Ex-CFO

Glenna brings 28+ years of corporate experience and 15 years of senior leadership experience across global organisations including Hewlett Packard Enterprise and Thermo Fisher Scientific, where she held regional CFO responsibility for a USD 3 billion portfolio spanning Southeast Asia, Taiwan, Hong Kong and Asia Pacific & Japan.

She is a certified Mental Wellness Coach & Facilitator, an ICF Accredited Certified Coach (ACC) and a specialist in leadership performance, resilience, and sustainable high performance. Her approach is grounded in the belief that resilience is not a personality trait — it is a system. And that system can be built, trained, and maintained.

What distinguishes Glenna is that every framework, every story, and every tool in RESET™ has been tested on herself — in real, high-stakes corporate environments. Participants consistently describe her sessions as the first time they felt truly understood by someone who has been where they are.